Services

Mac N Tech’s Service Plans

We are the IT operation for your small and medium business. We work to simplify, secure, and manage IT equipment, networks, vendors, applications and service providers. We offer daily remote monitoring & diagnostics, onsite response teams, service coordination, network design services, semiannual performance boosts and security audits. With over 15 years of experience, our service specialists manage your IT services so you can focus on the growth or your business.

We have three distinct plans to accommodate a variety of needs.  We recommend calling our team to schedule an initial consultation to help you assess your real IT costs.

Service Features Included Mac ‘N Sure

Lite

Mac ‘N Sure

Business Basic

Mac ‘N Sure

Enterprise

Personal workstations (Macs, PCs)
Help desk phone support (calls/month) 3 Unlimited Unlimited
Remote support (sessions/month) 2 Unlimited Unlimited
Online tips, tricks and archives
Guaranteed response time Next day Same day 4 Hours
After-Hours Support Additional Additional
Email & most software applications Additional
6 month workstation/server tune-ups Additional
Quarterly educational updates
Monthly account tech visits Phone Onsite
Onsite staffing
Manage vendors (phone/network/ISP)
Technology & security annual reviews
TECHNOLOGY MAINTENANCE
Problem call case management
Asset & software license tracking Limited
Data storage monitoring & reporting
Printer & network settings support
O/S management and updates
Databases & business servers Limited
REMOTE MONITORING & CONTROL
Network connectivity
Hard Drive SMART diagnostics
Firewall & spam filtering
Network & event log monitoring
User administration & File sharing Additional
Virus/Spyware detection & repair Additional Additional
Wireless LAN (WiFi) Additional Additional
System & data backups & reporting Additional Additional
WAN, VPN / IP-VPN
Switch/Bridge/Router management
TECHNOLOGY MANAGEMENT SVCS
Billing Plan Annual Quarterly Monthly
Testimonials
Thanks for all your help! I appreciate Mac 'N Tech very much and I'm happy to refer you!

Cris
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